A satisfied customer, who wants to spread the good news!

• "Recently my daughter and I visited the Powers Avenue office for visit with Dr. Kaneda. I was very impressed with the “aura” of the office, the friendliness of the staff as well as the staff communication with the patient."
  

  "It is obvious your staff like their jobs, enjoy being around people and perform their job with positive attitudes. Patients and family were informed when the doctor was running late. We were treated as important people. I was particularly impressed when I called the office on a Friday afternoon for a work restriction note for my daughter. Dr. Kaneda was out of town and his secretary was off for the day. So Lauren (Dr. Wolf’s) assistant went out of her way to get the paper completed and faxed to me in time for my daughter to work Monday."

  "Your staff makes eye contact, is friendly and very helpful from start to finish. Scheduling my daughter’s MRI was very efficient and accommodating. Check-out, again, very efficient and friendly, and the staff person thanked us for choosing OIP!"

  "I truly haven’t seen this kind of efficiency in any physician’s office I have visited. Please know that patient’s DO notice. I have also recently visited another health provider practice where the staff is isolated behind walls. Patients, even those elderly using assistive devices are called to the isolated cubicles to answer a question the receptionist missed on the admission interview. There is minimum eye contact and I get the feeling I’m a bother and not an important customer."

  "So keep up the good work and, as satisfied customer, I’ll spread the good news." ~ An Appreciative Customer

A patient who received physical therapy wrote,

• "I would like to thank OIP and the
  Physical Therapy Dept. for the fine care I received.
  I received Dr’s care and therapy for both a painful heel
  and dislocated shoulder. Special thanks to Dr. Frankeny,
  Joshua, Angie, Lauren, Misty, Theresa, Emily and all the
  others who helped me recover from my injuries. Thanks
  also for the T-shirt provided at graduation (completion of
  my therapy). All those mentioned above exhibited a
  caring heart and interest in my well being. All were
  highly professional and performed their job well.
  My best to you all and may God bless each and
  everyone of you." ~ A Very Happy Patient
  
  
  

A patient wrote of OIP’s efficiency,

• "I want to express how pleased I was today
  to be able to get in the same day and see an
  orthopedist to evaluate my knee."
  ~ Satisfied Patient