Common Questions

 
  • Why do we have to send the medical bill to my auto insurance carrier when the accident was not my fault?
    Medical benefits are paid by your own auto insurance carrier regardless of fault.
  • I don’t have auto insurance and I was a passenger in car during the accident. Who do you bill?
    If you are not the named insured, but live with a relative who has an auto insurance policy, your medical bills are paid under that policy.
  • If I’m being seen for an auto injury, do I pay a co-pay or deductible?
    There are no co-pays or deductibles for auto-related medical bills.
  • I was getting into my car and slipped. Why does this have to go under my auto insurance and will my premium rates increase?
    Auto accidents or injuries are defined as the following: all injures from the maintenance or use of a motor vehicle, accidents that occur while getting in or out of a motor vehicle, pedestrians struck by a motor vehicle. Your auto premium may increase as the result of filing a medical loss, but it is best to check with your insurance agent about the specifics of your policy.
  • How do I know if my treatment is for a work related injury that has been developing over the past 6 months?
    A workers’ compensation injury may be caused by a specific injury or repetitive trauma over a period of time.
  • My work injury aggravated a pre-existing condition, do I still file this under workers’ compensation?
    Yes.
  • If my workers’ compensation claim is denied, who pays the bill?
    If your claim is denied, we bill your private health insurance carrier with a copy of the workers’ compensation denial.
  • Do you call my workers’ compensation carrier to get my surgery pre-certified?
    There is no precertification for workers’ compensation in Pennsylvania, but we do precertify workers’ compensation for federal employees.
  • Do you accept my health insurance?
    You can view a list of participating insurance companies here.
  • How can I pay?
    You can pay by check, cash, credit card or CareCredit.
  • Do you offer Online Bill Payments?
    Yes. OIP offers patients the ability to pay their statements online. To make a payment online, please click here to visit OIP’s Online Bill Payment service page.
  • Do you offer refunds for payments made through your Online Bill Payment service?
    No. Due to the nature of services rendered to patients, the Orthopedic Institute of Pennsylvania is not able to provide refunds per money paid via our online payment service.
  • I have a question about my statement, who can I speak with?
    For comments/questions regarding a statement that you received from us, please call us at 1-800-834-4020, option 3.
  • If there is a manufacturing defect with my brace, crutches or other orthodics (DME) can I return it?
    You may return the product during the warranty period.
  • If I do not use my DME can I return it?
    If the DME was provided to you for surgery and you did not have the surgery or use the product then you may return it.
  • If I wear my DME can I still return it?
    Products that have been worn are not returnable.
  • What do I need to prepare for my appointment?
    Insurance cards, photo ID, any x-rays or MRIs pertinent, list of medications, list of surgeries, a referral if your insurance requires one, patient information form, health history form, and any other form your specific physician may require to be completed (i.e., back forms, hip forms, and the foot form).
  • Are the doctors board certified?
    Yes.
  • How many doctors are in the practice?
    OIP has 20 orthopedic surgeons and 5 orthopedic-trained physician assistants on staff.
  • Do certain doctors specialize in different parts of the body?
    The OIP physicians offer general orthopedic care to ensure we have a clear and balanced perspective on each patient’s issues. They also offer specialized care within or outside the practice, if necessary.
  • Do the doctors switch between the offices?
    All of the OIP physicians have office hours at the various office locations, however, not all the physicians practice at every location.
  • Where can I go to be seen by an OIP doctor?
    We have locations in Camp Hill, Harrisburg, Hershey, Millersburg, Fulton County and Carlisle.
  • How long does it take for OIP to send my employer forms?
    It takes 7 to 10 business days and there is a $10 dollar fee.

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