Job Title: IT Assistant
Reports To: IT Manager
Department: IT
FLSA: NON – Exempt
FULL TIME NON – EXEMPT
JOB Description PDF

ESSENTIAL FUNCTIONS:

Assists End users with issues regarding computers, phones and peripherals
Performs network backups for user files and Medent files
Upload transcription files to outside vendor
Performs weekly maintenance to prevent downtime
Central communication between end users and area hospitals
Works closely with maintenance tech and supports with larger tasks
Other duties as assigned – special projects, etc.

EDUCATION: Prefer BA/BS in information systems/business and or an Associate Degree in a technical field

EXPERIENCE: Minimum of one year of experience in information systems – preferably in a health care setting.

REQUIREMENTS: Valid driver’s license and proof of auto insurance

KNOWLEDGE:

Performs/maintains computer systems security for computer applications and customers
Performs/maintains system administration
Interfaces with present customers to resolve problems and to maintain a high level of customer satisfaction

SKILLS:

Skill in organizing tasks
Skill in using customer service skills in dealing with frustrated users
Skill in masterful problem-solving
Skill over a broad range of functional information management.

ABILITIES:

Ability to communicate effectively in user friendly terms verbally and in writing
Ability to resolve conflicts productively
Ability to recognize underlying patterns and processes
Ability to be oriented to end-user needs
Ability to solve problems and work independently.

ENVIRONMENTAL/WORKING CONDITIONS:

Work is performed in an office environment. Position involves frequent contact with staff. Work may be stressful at times. Contact may involve dealing with angry or upset people. This position does require some travel.

PHYSICIAL/MENTAL DEMANDS:

Work requires hand dexterity, stooping, bending, mobility to complete errands and sitting. Employee must possess visual and auditory acuity in order to communicate with physicians, co-workers, patients and other customer groups. There is possible exposure to communicable diseases and body fluids. Employee must be able to lift up to 50 lbs.