Patient Care Coordinator

GENERAL SUMMARY OF DUTIES: The Patient Care Coordinator’s primary responsibility will be to facilitate flow through the injury clinic and physician office.

Job Title: Patient Care Coordinator
Reports To: Operations Manager
Department: Administration
FLSA: Exempt
FULL TIME NON – EXEMPT
JOB Description PDF


ESSENTIAL FUNCTIONS:

  • Constant monitoring of EMR system and schedule tracking
  • Constant communication with patients, providers, management, clinical and non-clinical staff
  • Assigns patients
  • Ensures workload is balanced
  • Delegates tasks appropriately
  • Customer service and handling escalated patient issues
  • Constant rounding with patients, staff and providers
  • Helping transport/move patients throughout the clinic (e.g. help bring patients to X-ray, etc.)
  • Assisting patients in getting out of the clinic in a timely fashion (e.g. Checking in on patients at surgery/test scheduling to determine if patients can be sent to virtual or at check out if they can be sent out without checking out)
  • Crossed trained in both front and back office duties
  • During downtime: stocking supplies, receiving, scanning, making x-ray discs, pushing films, etc.
  • Safety checks

EDUCATION:

  • Minimum of 3 years of health care experience
  • Completion of Medical Assistant program or LPN program

EXPERIENCE:

  • Knowledge: Knowledge of healthcare operations.
  • Skills: Excellent oral and written communication. Excellent organizational skills.
  • Abilities: Ability to communicate effectively in written and verbal form.

ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office environment.

PHYSICIAL/MENTAL DEMANDS: Work requires hand dexterity, stooping, bending, mobility to complete errands and sitting. Employee must possess visual and auditory acuity in order to communicate with physicians, co-workers, patients and other customer groups. There is possible exposure to communicable diseases and body fluids. Employee must be able to lift up to 25 lbs.

 

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