GENERAL SUMMARY OF DUTIES: Schedule patients for surgery, tests, referrals, medical and cardiac clearance, pre-op tests and review meds and health history as needed.

Job Title: Scheduling Coordinator
Reports To: Patient Services Manager
Department: Scheduling Coordinator
FLSA: Non-Exempt
FULL TIME NON – EXEMPT
JOB Description PDF

ESSENTIAL FUNCTIONS:

Scheduling patients for surgery, completing facility paperwork and giving patient instructions
cheduling patients for diagnostic tests including bone scans, MRI, CT, EMG/NCS, ESI, ultrasounds etc. Completing all appropriate screening sheets to schedule
Reviewing patient’s meds and health history to determine pre-admission testing
Identifying potential medical/surgical risks and problems and communicating those to the physician.
Recognizing medications types and medication interactions to identify medications that need to be discontinued prior to surgery.
Scheduling appropriate medical and cardiac clearances.
Scheduling patient for follow-up appointments and tests.
Other duties as assigned – i.e. – restocking
Follow physician protocols for scheduling appointments and surgeries.

EDUCATION: Requires a high school diploma and graduate from accredited MA program required. MA Certification preferred, or must be obtained within 90 days of employment.
EXPERIENCE: Prefer one year of prior surgery scheduling experience and in a health care facility setting.
REQUIREMENTS: Excellent customer service skills. Flexibility to work nights and weekends

KNOWLEDGE:

Knowledge of Practice Management and Word Processing Software
Computer background/knowledge preferred.
Knowledge of surgical procedures desirable.
Knowledge of medical terminology helpful.

SKILLS:

Skill in operating a computer
Excellent communication skills with patients, coworkers, physicians and outside facilities
Accuracy and attention to detail
Must possess tact and diplomacy
Demonstrates flexibility by adapting to new and changing situations and duties in order to need patient needs effectively.
Time management skills
Excellent telephone skills

ABILITIES:

Works independently
Ability to exercise judgment and make decisions
Ability to apply written instructions and standardized work practices.
Ability to follow protocols
Ability to prioritize
Ability to handle multiple tasks in a busy environment and see them through to completion.
Sound judgment and problem solving ability
Ability to drive from one location to another
Must be reliable
Ability to document accurately and concisely
Ability to perform while under stress
Must possess sufficient dexterity to perform the essential responsibilities
Must be able to communicate in the English language fluently

ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office setting with some travel between offices. May be stressful at times due to multiple projects and priorities. May deal with angry or upset patients.

PHYSICIAL/MENTAL DEMANDS: Work requires hand dexterity, stooping, bending, and sitting. Employee must possess visuals and auditory acuity in order to communicate with physicians, co-workers, patients and outside customers.