Switchboard Operator

GENERAL SUMMARY OF DUTIES: Responsible for answering and routing incoming calls in a timely, efficient manner.

Job Title: Switchboard Operator
Reports To: Patient Support Team Supervisor
Department: Operators
FLSA: Non-Exempt
JOB Description PDF


ESSENTIAL FUNCTIONS:
1. Opens/closes switchboard following standard procedure.
2. Answers telephone and routes calls promptly
3. Open and sort US Mail and incoming faxes that come through Medent
4. Other duties as assigned –ie – processing no shows, rescheduling charts, scanning documents, and chart preps

EDUCATION: High school diploma or GED.
EXPERIENCE: Previous experience in switchboard operations, preferably in health care setting.

ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office setting with some travel between offices. May be stressful at times due to multiple projects and priorities. May deal with angry or upset patients.

PHYSICIAL/MENTAL DEMANDS: Work requires hand dexterity, stooping, bending, and sitting. Employee must possess visuals and auditory acuity in order to communicate with physicians, co-workers, patients and outside customers.

 

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